Refund and Cancellation Policy

Last updated 1 October 2026

Shine Roster is operated by [YOUR LEGAL BUSINESS NAME], ABN [YOUR ABN], Queensland, Australia ("we", "us"). Contact us at [email protected].

Free trial

Every new business gets 14 days free with no card required, so you can make sure Shine Roster suits you before paying anything.

Monthly plans

Plans are billed monthly in advance. You can cancel any time from Plan & billing in the app; your plan stays active until the end of the period you've paid for and won't renew after that. We don't give refunds or credits for partly used months, unused people or downgrades within a month, except as required by law.

When we will refund

If you were charged by mistake, charged twice, or Shine Roster had a major problem that stopped you using it, email [email protected] within 30 days of the charge and we'll make it right. Nothing in this policy limits your rights under the Australian Consumer Law.

Plan changes

When you change plans or the number of people on your account, Stripe adjusts your next invoice for the days left in the period.